Bmc footprints service core administrators guide 11. Create and update issues, perform queries, import data, and perform other. You have to be ready to react while still ensuring continuity in service. Numara software has been integrated into the bmc it service management portfolio. How to uninstall a windows client management bmc software. The homepage is the starting point of your bmc footprints service core workspace. Bmc footprints service core delivers a powerful and userfriendly suite of onpremises tools to automate. The bmc footprints service core master issuesubtasks facility allows you to create parentchild relationships between issues for complex processes. This document contains cumulative release notes for all releases within version 11. You can also check hklmsofware numara software numara ampclient for a directory location. When a subtask is created for an issue, the originating issue automatically becomes a master issue of that subtask. Ever since bmc acquired it from numara software he have had nothing but problems. Download the installation file and save it to your hard drive, making a note of the folder where it is saved. On january 30, 2012 bmc software announced the acquisition of numara software.
Bmc footprints service core comes with two powerful programming interfaces to integrate your service desk with other critical applications in your organization database apia fully documented set of commands for accessing the database directly. Bmc delivers modern, intelligent itsm solutions that are fast, accurate, and cost effective, whether you want to operate in the cloud, in a hybrid model, or in your own data center. Bmc software enters into definitive agreement to acquire numara software acquisition creates the industrys most comprehensive set of saas and onpremise it management solutions for the global. The patch deployment success rate increased from about 30% to more than 90%. It help desk software patrol and proactivenet performance management bppm itil. All other bmc trademarks, service marks, and logos may be registered or pending registration in the u. In 2012, bmc software acquired numara software which owned footprints and inok systems became a bmc partner. Remedy 9 it service management suite support for remedy it service management suite controlm workload automation support for controlmenterprise manager bmc helix footprints service desk trackit.
We just abandoned footprints after years using the product ever since it was created by unipress software. Bmc numara is rated 0, while quest kace systems management is rated 8. Today, inok systems is the only partner in singapore and the region whose technical team has obtained the bmc certified professional bcp certifications for the entire bmc itsm and workload automation suite of products, namely. Compare bmc footprints to alternative it service management itsm software.
Support for footprints bmc software support central. Today, inok systems is the only partner in singapore and the region whose technical team has obtained the bmc certified professional bcp certifications for the entire bmc itsm suite as well as it operation management products, namely. In 2012, bmc acquired numara software and integrated it into our it service management portfolio. You have to keep customers engaged while designing the new products and experiences they demand. Numara software is a leading provider of integrated it management solutions for all types of customers worldwide. Documentation by supported product version bmc software. All other trademarks or registered trademarks are the property of their respective owners. Bmc footprints asset core provides pc lifecycle management capabilities that include inventory and discovery across the ip infrastructure, compliance, configuration management, patch management, remote control, and other functions targeted primarily at systems devices. Footprints is the exclusive property of numara software, inc. The time required to gather software license audit data dropped by 75%. Bmc solutions help optimize your it infrastructure, enabling a secure, costeffective.
I think bmc is trying to kill the product as they support for this product numara footprints is almost non existent. Patent and trademark office, and may be registered or pending registration in other countries. Version product name support status release date full support end date end of support date. Bmc footprints asset core allows agents to incorporate asset data into issues by performing lookups in the asset management database. Many of these capabilities are now tightly integrated with bmc footprints. Numara software was a software company based in tampa, florida which made it service and asset management software, targeted at network management and business process managers. Stop the footprints schedule service and footprints watch service services on the footprints server under start administrative tools services. Sometimes an issue must be divided into subtasks to be completed by different users. Gartner names bmc a leader in the itsm magic quadrant for the 6 th year in a row. Get support for footprints, including documentation, frequently asked questions, knowledge articles, downloads, training, and more.
Footprints and bmc helix client management are providing clear visibility into all devices and streamlining patch and hardware refresh processes. In iis, pause or stop the web site footprints uses. Footprints service core 11 and before email setup and troubleshooting older versions of footprints service core may not work with office 365, also called exchange 20, please consider upgrading. Products edit the numara software products numara trackit. Footprints service core 64bit windows sql express installation instructions. These solutions include desktop management, pc lifecycle management, security and compliance, help desk and service desk, mobile device management and are designed to optimize the operation of it management.
Open up microsoft sql server management studio from either the source or target sql server. Delete the following registry keys, dont worry if they dont exist. Indicative pricing per node for inventory manager and compliance manager respectively. After successful login, the bmc footprints service core homepage is displayed. Bmc software offer flexible licensing options including mixed license models which do not lock clients into one particular model. I contracted at numara software as an implementation consultant in professional services from july 2007 to june 2010.
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